The purpose of this Privacy Policy is to inform users of the PHRYWAVE Web Site about what information might be collected about them when they visit this site, how this information is used, if it is disclosed, and the ways in which we protect users' privacy.
PHRYWAVE is committed to user privacy. To better protect your privacy, we provide this notice explaining our on-line information practices and the choices you can make about the way your information is collected and used by PHRYWAVE.You can browse freely through most of the PHRYWAVE Web Site without giving any information about yourself. However, in some cases, personal information may be required in order to enable us to provide the services you request. In such cases, this personal information is treated according to the policy described in the subsequent paragraphs. Please note that we collect no personal information about you when you visit our Web site unless you choose to provide that information to us.
Some PHRYWAVE Web pages contain links to other sites whose information practices may be different to those of PHRYWAVE. PHRYWAVE is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the PHRYWAVE site and we encourage you to read the privacy statements on other Web sites you visit, as we have no control over information that is submitted to, or collected by, these third parties. The information we collect from visitors to PHRYWAVE
Log files
Log files allow us to record visitors' use of the site. PHRYWAVE puts together log file information from all our visitors, which we use to improve our understanding of user needs and patterns of behaviour, and to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you. We automatically collect non-personal information such as:
User registration
Any visitor to PHRYWAVE may voluntarily register their details if they wish to. In some cases, PHRYWAVE requires users to register in order to gain access to certain PHRYWAVE pages or remote connectivity services or to subscribe to our on-line newsletters. The types of personally identifiable information that may be collected on registration include:
Information we need to provide the service you require (mandatory) - e.g. name, organisation, address, e-mail address, etc.
Information you may choose to provide, and which can help us to have a clearer understanding of the PHRYWAVE user community as a whole - e.g. telephone number, fax number, age group, information about your interests in, and use of, various products, programs, and services, etc.
Feedback Facilities and Help Desk
PHRYWAVE seeks to provide a high level of support to its customers. A feedback form assists customers or visitors to provide comments about the service. Personal information may be required in order to enable us to properly understand your situation, and of course to provide you with the particular response or information you expect. In these cases, only the personal information required to respond is solicited - e.g. name, e-mail address, etc. and of course your comments and questions.
User Surveys
From time to time, PHRYWAVE invites visitors to the Web site or customers to reply to on-line questionnaires concerning particular aspects of the service. In general, no personal information is solicited in such surveys, other than on a voluntary basis.
In general, a cookie is a small file created in your computer by an Internet site to store information, such as your preferences when visiting that site. For example, a cookie might contain a record of the pages you looked at within the site you visited, to help the site customise the view for you the next time you visit. Cookies can also store personally identifiable information that can be used to identify or contact you, such as your name, e-mail address, home or work address, or telephone number. However, a Web site only has access to the personally identifiable information that you provide - for example, PHRYWAVE cannot determine your e-mail address unless you provide it. Also, a Web site cannot use a cookie to gain access to other information on your computer. Once a cookie is saved on your computer, only the Web site that created the cookie can read it. There are several types of cookies:
Most Internet browsers allow you to choose whether to allow some, none, or all cookies to be saved on your computer. Please check the "Help" facility provided within your browser to understand your available options and how to manage these. If you do not allow cookies at all, you may not be able to view some Web sites or to take advantage of certain customisation features.
PHRYWAVE cookie policy
PHRYWAVE does not use cookies in any systematic manner, but only in a limited number of specific circumstances in which the user benefits from the use of particular cookies - for example by not having to repeatedly provide a password.
No use is made of cookies by PHRYWAVE to gather any personal information about you. Any personal information you provide (e.g. by registering for use of certain services) is not connected with cookies, is solely for use by the PHRYWAVE service, and will not be communicated to third parties.
PHRYWAVE does not permit the use of third party cookies.
Users should be aware that by following links provided in PHRYWAVE pages they may arrive on Web pages that are not part of PHRYWAVE and thus not under our control or responsibility. Some of these pages may be published by organisations with different cookie policies and may set cookies.
PHRYWAVE reserves the right to modify its policy and practice in the use of cookies at any moment without prior notice - however, our objectives to respect the privacy of each user and to use cookies solely for the purpose of improving the service provided (e.g. by saving the user time, reducing inconvenience, anticipating requirements, etc.) will remain unchanged. We will also notify users of any changes in cookie policy by announcement on the PHRYWAVE Web site.
Users who set their PC browsers to block cookies (either in general, or - on some browsers - just for a particular Web site URL such as PHRYWAVE) will still be able to view and use PHRYWAVE pages. However, by blocking cookies, the user may experience inconveniences such as needing to repetitively provide passwords, or to repeatedly refuse an automatic transaction request.
Any personal information you provide to PHRYWAVE will be held securely, and your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, and used only to provide the services or information you have requested. PHRYWAVE will not divulge your personal data to third parties for direct marketing purposes without your express permission to do so. We will disclose information we maintain when required to do so by law, for example in response to a court order. We also may disclose information in response to a legitimate request from an official law enforcement agency (e.g. the police, or an investigating magistrate).
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee that personally identifiable information will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosure may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.
PHRYWAVE respects the principles of privacy in electronic communications. It strictly follows the protocol below in order to accomplish its mandate within legal and ethical guidelines.
Application of opt-in and opt-out principles
All mailings, including those to registered subscribers, will contain an opt-out option. The exercise of this option will be as simple as is practicable, and will be immediately, globally, and permanently effective for that e-mail address. It is a 'positive' opt-out in that the address is stored in an opt-out list against which all newly acquired addresses are checked and any matches removed.
Where an electronic communication is sent to a recipient who has not had a previous relationship with PHRYWAVE it will make a specific request to obtain the permission of that recipient for further communications. If a negative reply is received the same principles will apply as if the recipient had unsubscribed. If no reply is received the address will be stored in a reserve list. PHRYWAVE will always use its best endeavours to ensure that:
Registration and opt-out
Individuals may register with various PHRYWAVE services. All such registrations are kept centrally as a single record and are used to build a composite profile of the user and their requirements in order that PHRYWAVE can design and deliver services that are relevant and avoid unwanted communications. All users who opt-in as a result of an electronic communication are registered as a 'PHRYWAVE users'.
Registered users have password protected direct Web access to their profile and are able to enhance or edit it, to cancel their registration, or to request "un-subscription" from specific services. A online support service is provided to deal with other user enquiries or problems, and the contact details of the support service are provided on every automated communication.
Message format
By default all messages will be plain text unless the recipient had opted-in for other formats. All messages will:
Mailing delivery
In order to avoid unnecessary Internet traffic, and wastage of server resources, all mailing addresses will be checked for integrity and validity. All non-working addresses will be de-activated. Mailings will be governed by a mailing plan constructed such that users generally only receive mailings about once per month and never receive two mailings closer than two weeks apart.
You have the right to request a copy of your personal details at any time to check the accuracy of the information held, and/or to correct or update this information.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
If you wish to access or correct your personal information, you may either do this yourself on-line, or ask PHRYWAVE support staff to help you. Please contact:
info@phrywave.com or http://www.phrywave.com
If this Privacy Policy Notice changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.